Legal & Compliance Hub

We believe trust is earned through transparency, clear communication, and consistent compliance. This hub consolidates our key legal documents and practical guidance in one place. It is designed to help you understand your rights and the standards we hold ourselves to across Sallycruz.com.

Informational Notice: This page summarizes policies for convenience and does not replace the full legal texts. In case of conflict, the individual policy pages govern.

• Terms of Service — conditions of using the website and purchasing.
• Privacy Policy — how we collect, use, and protect your data.
• Cookie Policy — cookies we use and your choices.
• Shipping Policy — delivery times, carriers, and risk of loss.
• Return & Refund Policy — eligibility, timelines, and methods.
• Payment & Billing Policy — accepted methods, authorization, taxes, duties.
• Accessibility Statement — inclusivity and WCAG efforts.
• Intellectual Property Policy — trademarks, copyrights, UGC, takedowns.

By accessing or purchasing from Sallycruz.com, you agree to the Terms of Service. If you do not agree, please refrain from using the site. We may update terms periodically; material changes will be communicated by notice on this page and, where appropriate, via email.

• Eligibility: You must be 18+ (or the age of majority in your jurisdiction).
• Accuracy: Provide complete and accurate information and keep it updated.
• Security: Keep credentials confidential; notify us immediately of suspected misuse.
• Closure: We may suspend/terminate accounts for policy violations, fraud, or misuse.

Prices may change without prior notice. You agree to pay all charges incurred including applicable taxes, duties, and shipping fees shown at checkout. For international orders, import duties or VAT may be charged by local authorities and remain your responsibility unless otherwise stated.

Orders are processed in ~1–3 business days. We use third-party carriers; delivery is subject to their terms. Title and risk of loss pass to you upon carrier acceptance. Tracking details are provided when available.

Eligible items may be returned within 30 days of delivery, unused and in original packaging. Certain categories (e.g., intimate apparel, opened beauty products) may be final sale for health and hygiene reasons. Refunds are typically processed within 5–10 business days after inspection; banks may take additional time.

Services and products are provided “as is” without warranties unless expressly stated. While we strive for accuracy, colors and details may vary due to display settings. To the maximum extent permitted by law, our liability is limited to the amount you paid for the applicable order.

We collect the minimum personal data needed to fulfill your orders, provide support, personalize your experience, and meet legal obligations. We never sell personal data. We share data only with service providers (e.g., payment processors, carriers) under strict contracts and safeguards.

• Identifiers: name, email, phone, address, order IDs.
• Transactional: products purchased, amounts, payment status (we do not store full card numbers).
• Technical: device/browser info, IP address, cookie IDs, session data.
• Preferences: wishlist, size, communication choices, consent logs.
• Support: messages, attachments (e.g., defect photos), timestamps.

We rely on contractual necessity (to process your order), legitimate interests (fraud prevention, service improvement), consent (marketing, certain cookies), and legal obligations (tax, accounting). See our Privacy Policy for detailed mappings.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data; to object to certain processing; and to withdraw consent at any time. California residents may opt out of “sharing” for cross-context behavioral advertising. To exercise rights, email privacy@sallycruz.com and we will verify your request (we may ask for additional information to confirm identity).

When data is transferred across borders, we use appropriate safeguards (e.g., Standard Contractual Clauses, transfer impact assessments) to protect your information.

We retain order and account data for as long as needed to provide services and meet legal obligations (e.g., tax/audit), then delete or anonymize it in accordance with our retention schedule.

Our services are not directed to children. We do not knowingly collect personal data from individuals under the age of 13 (or the equivalent age of consent in your jurisdiction). If you believe a child has provided data, contact us for deletion.

Cookies and similar technologies help us keep you signed in, remember cart items, measure site performance, prevent fraud, and personalize content/ads where permitted. You can manage preferences anytime via our cookie banner or Cookie Policy.

• Strictly Necessary: essential for checkout, authentication, security.
• Performance/Analytics: page performance, error diagnostics, usage.
• Functional: language, location, preferences, wishlist.
• Advertising: interest-based ads and measurement (with consent where required).

You can decline non-essential cookies without affecting core site functionality.

Use the cookie banner to accept, reject, or customize categories. Browser settings and industry opt-out tools may provide additional control over tracking technologies.

We use SSL/TLS encryption and PCI DSS–compliant payment processors. For added protection, your bank may apply 3-D Secure (e.g., OTP or app confirmation). We do not store full card numbers or CVV.

We implement layered safeguards, access controls, and monitoring to protect systems. Choose a strong, unique password and never share it. Report suspicious activity to security@sallycruz.com.

Orders may be screened to prevent unauthorized transactions. We may request additional verification or cancel orders that cannot be verified.

We aim to conform to WCAG 2.1 AA guidelines. Accessibility is an ongoing effort—if you encounter a barrier, please tell us at accessibility@sallycruz.com and we will prioritize a fix or provide an accessible alternative.

Semantic HTML, keyboard navigability, meaningful link text, image alt attributes, contrast and focus states, and screen-reader friendly patterns in key flows like checkout and account management.

All site content, trademarks, logos, graphics, and product imagery are the property of Sallycruz or its licensors and are protected by copyright and trademark laws. You may not use our marks without written permission.

By submitting reviews, photos, or comments, you grant Sallycruz a non-exclusive, royalty-free, worldwide license to use, reproduce, and display your content in connection with our services and marketing, subject to our IP Policy and privacy commitments. Do not submit content that is unlawful, infringing, or deceptive.

If you believe content on our site infringes your rights, contact ip@sallycruz.com with: (i) identification of the work, (ii) the URL(s) of the alleged infringement, (iii) your contact details, and (iv) a statement of good-faith belief and accuracy. We will investigate promptly and, where appropriate, remove or disable access.

We source from vetted manufacturers and partners. Products undergo quality checks before shipping. If you receive a defective or incorrect item, contact us within 7 days of delivery with photos so we can resolve quickly.

Ingredient lists are provided where available; formulations may change without notice. Always review packaging on arrival and perform a patch test before first use. Discontinue use if irritation occurs and consult a healthcare professional. Individual results vary; Sallycruz is not liable for allergic reactions.

Labeling, warnings, and certifications may vary by market. Certain items may be restricted in specific countries. By ordering, you confirm the products are lawful to import to your destination and accept responsibility for complying with local regulations.

Processing typically takes 1–3 business days. Delivery windows depend on destination and selected service (standard/express). Tracking is provided when available. Title and risk of loss transfer to you when the carrier takes possession.

See our Return & Refund Policy for eligibility and steps. Pack items securely and include all accessories/gifts. Refunds are issued to the original payment method after inspection. Return shipping responsibility depends on the reason and your location.

We aim to resolve concerns quickly. Start by contacting support@sallycruz.com with your order number, photos (if relevant), and a clear summary. If we cannot resolve a dispute informally, the governing law and jurisdiction stated in the Terms of Service will apply.

• General Legal: legal@sallycruz.com
• Privacy/Data Rights: privacy@sallycruz.com
• Security: security@sallycruz.com
• IP/Takedown: ip@sallycruz.com
• Customer Support: support@sallycruz.com

Please provide your order number (if applicable) and a clear description of your request. For data rights requests, we may ask for information to verify your identity.

We may update this hub to reflect changes in laws or our practices. Material changes will be highlighted at the top of this page and, where appropriate, communicated via email.