Who we are

1. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

• Name, email address, phone number, billing/shipping address.

• Payment information (processed securely via third-party providers).

• Account login credentials.

• Communications with our customer service team.

b. Automatically Collected Information

• IP address, device type, operating system, browser type.

• Browsing activity on our Website (e.g., pages visited, items viewed, clicks).

• Geolocation data (if enabled).

c. Information from Third Parties

• Social media platforms (if you log in or interact with our Services through them).

• Marketing partners and analytics providers.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Provide customer service and respond to inquiries.

• Improve and personalize your shopping experience.

• Send promotional offers, updates, and marketing communications (with your consent, where required).

• Detect, investigate, and prevent fraudulent or illegal activity.

• Comply with legal obligations and enforce our Terms & Conditions.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, shipping carriers, IT and hosting providers.

• Marketing Partners: To deliver targeted ads and promotions (where legally permitted).

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

• Legal Compliance: When required by law, court order, or government request.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience. These help us:

• Remember your preferences.

• Analyze website traffic and performance.

• Deliver personalized ads.

You may disable cookies through your browser settings, but some features of our Services may not function properly.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have certain rights over your data:

For EU/EEA (GDPR):

• Right to access, correct, or delete personal data.

• Right to restrict or object to processing.

• Right to data portability.

• Right to withdraw consent at any time.

For California Residents (CCPA):

• Right to know what personal information we collect, use, and disclose.

• Right to request deletion of your personal information.

• Right to opt out of the sale or sharing of personal information (note: Sallycruz does not sell personal data).

• Right to non-discrimination for exercising privacy rights.

To exercise these rights, contact us at privacy@sallycruz.com.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. While we strive to ensure security, no system is 100% secure, and we cannot guarantee absolute protection of your data.

7. Data Retention

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Data Transfers

If you are accessing our Services from outside Kenya , your information may be transferred to and processed in countries with different data protection laws. By using our Services, you consent to such transfers.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will delete it promptly.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal data.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our Services after updates indicates your acceptance of the revised Policy.

12. Contact Us

For questions about this Privacy Policy or your data rights, please contact us:

📧 privacy@sallycruz.com