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Our Terms & Conditions
Effective Date: 03/07/2025
Welcome to Sallycruz.com, owned and operated by Sallycruz (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website, mobile applications, and services (collectively, the “Services”). By accessing, browsing, or purchasing from Sallycruz.com, you agree to these Terms. If you do not agree, please discontinue use of our Services immediately.
Eligibility & Acceptance
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use our Services.
By using our Services, you confirm that you meet this requirement.
These Terms incorporate by reference all supplemental policies (e.g., Privacy Policy, Return Policy, Shipping Policy). If conflicts arise, the supplemental policies prevail regarding their subject matter.
We may update these Terms at any time. Changes will be posted on this page with the “Effective Date” updated. Continued use constitutes acceptance of updated Terms.
License to Use the Website
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes, in accordance with these Terms.
You may not:
Copy, reproduce, or distribute site content without prior written consent.
Use bots, scrapers, or automated tools to extract data.
Reverse-engineer, decompile, or create derivative works from the Website.
We may suspend or revoke your license at any time without prior notice if you breach these Terms.
Product Information & Accuracy
We make every effort to ensure accuracy in product descriptions, pricing, and availability. However:
Colors and textures may vary due to lighting, photography, or screen settings.
We do not guarantee that all descriptions or content are fully accurate, current, or error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time, even after an order has been submitted.
Pricing & Payment
Prices are listed in dollar and are subject to change at any time without notice.
We may cancel orders if incorrect pricing is displayed.
By placing an order, you authorize us (or our payment processors) to charge the payment method provided for the full amount, including applicable taxes, shipping, and handling fees.
Shipping, Delivery & Risk of Loss
Orders are generally processed within 7 to 15 business days, excluding weekends and holidays.
We ship via third-party carriers; delivery times are estimates and not guaranteed.
Title and risk of loss pass to you once products are delivered to the carrier.
Returns, Refunds & Exchanges
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Eligible returns must be requested within 7 days of delivery. Items must be unused, unwashed, in original condition, and include all tags/packaging.
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Final sale, hygiene-sensitive, and promotional items may not be eligible.
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Refunds are processed to the original payment method within 15 business days after we receive and inspect the returned items.
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Shipping costs are non-refundable unless the item was defective or incorrect.
Marketplace Disclaimer (If Applicable)
Some items may be sold by third-party sellers through our platform. In such cases, Sallycruz acts only as a facilitator, and your purchase agreement is directly with the seller. We are not responsible for the acts, omissions, or representations of third-party sellers.
Intellectual Property Rights
All content on Sallycruz.com—including text, images, logos, videos, and designs—is the exclusive property of Sallycruz and protected by intellectual property laws.
By submitting user-generated content (e.g., reviews, photos), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, and distribute such content in any media.
Prohibited Conduct
You agree not to:
Violate laws, regulations, or third-party rights.
Upload malware, viruses, spam, or harmful content.
Harass, threaten, or harm other users.
Interfere with the Website’s functionality or security.
Violation of this section may result in suspension or termination of your account.
Disclaimers & Warranties
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee uninterrupted, secure, or error-free operation of the Website.
Allergic Reactions Disclaimer: Our products may contain natural and synthetic ingredients. We are not responsible for allergic reactions, sensitivities, or other health issues arising from product use.
Limitation of Liability
To the fullest extent permitted by law, Sallycruz shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, data, or goodwill, arising out of your use of the Website or products.
Indemnification
You agree to indemnify and hold harmless Sallycruz, its affiliates, officers, employees, and partners from any claims, liabilities, damages, or expenses resulting from your use of the Services or violation of these Terms.
Dispute Resolution – Arbitration & Class Action Waiver
Any disputes related to these Terms or your use of the Services shall be resolved by binding arbitration, rather than in court, except for small claims that may be pursued in small claims court.
You waive the right to a jury trial or to participate in a class action against Sallycruz.
You may opt out of this arbitration agreement by notifying us in writing within 30 days of first accepting these Terms.
Electronic Communications
By using our Services, you consent to receive communications from us electronically (e.g., emails, site notices). You agree that such electronic communications satisfy legal requirements for written communication.
Entire Agreement & No Waiver
These Terms, together with our Privacy Policy, Return Policy, and other Supplemental Policies, constitute the entire agreement between you and Sallycruz.
Failure to enforce any provision of these Terms shall not be considered a waiver of our rights to enforce such provision or any other provision in the future.
Governing Law & Jurisdiction
These Terms shall be governed by the laws of Kenya . You agree to submit to the exclusive jurisdiction of the courts located in Nairobi for disputes not subject to arbitration.
Contact Information
For questions or concerns regarding these Terms, please contact us at: